After Sales Service - LUSTER Teraband
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Project Implementation Steps


Installation and test will start from following three aspects:

1.       Make sure detailed requirements of installation and test, including:

1.1.    Requirement of machine room, power supply and environment;

1.2.    Network optimization and configuration proposal of design and application conditions;

1.3.    Acceptance of goods with customers;

1.4.    Build experiment environment for device connection and test for it;

1.5.    Provide guidance on device installation and testing;

1.6.    Standardize all the technical documents of network nodes topology and device configurations;

1.7.    Provide onsite maintenance during network runtime;

1.8.    Report all the occurring problems and provide solutions;

1.9.    Provide onsite training during installation and online training after project acceptance;

2.        Optimize organizational structure of the project and set up project team;

3.       Specify project implementation procedure;


Emergence Maintenance Response Time


We have different response time upon failure level:

·         Level 1: current network shut down or serious impact on business operation;

·         Leve 2: operation performance decreases greatly or big impact on business operation;

·         Level 3: operation performance decreases but business operates normally;

·         Level 4: support required on product function, installation and configuration and obviously, has no impact on business operation;

For failure level 1 and 2, remote diagnosis and feedback to customers within ten minutes and will assign professional technical staff onsite within 24 hours if needed;

For failure level 3 and 4, remote diagnosis and feedback to customers within 2 hours and will assign professional technical staff onsite within 48 hours if needed;


Meet the After-sales Support Team


Our support team is led by Dr. Wu, together with tens of experienced technicians provide device installation and maintenance, analyze technical problems and make sure customers could get in touch with the experts anytime they need. We have premium experimental device and good testing environment to simulate project environment, respond quickly and solve problems in time.


Professional Training Plan


As a leading expert in broadcasting and cable TV industry, we set up training center in Beijing and Shanghai, and provide free trainings on most of issues in daily work, covering optical transmission theories, data communication theories, device installation and testing, daily operation and maintenance, new technology and industry news, etc.

We can also provide customized trainings upon customers’ needs.


Training Schedule


No.

Topic

Duration

Trainer

1

Introduction of EPON

2

Lei Wang

2

Introduction of MoCA Protocol

2

Yibin Pu

3

Introduction of Wi-Fi

2

Yibin Pu

4

Multicast Principles and IPTV Networking

2

Lei Tuo

5

DHCP-relay Networking

2

Lei Tuo

6

MoCA Products

2

Leilei Song

7

Data Communication

4

Jia Luo

8

Introduction of TR069

2

Jia Luo

9

EPON Products

2

Yi Wang

10

Interpretation  and Testing of Cable TV Nonlinear Index

2

Haihui Chen

11

MoCA Technology

2

Jianli Yuan

12

Chirp Phenomenon of Laser

2

Haihui Chen

13

Network Management Solution

2

Yuming Quan

14

Design of Optical Transmission System

2

Jian Yang

15

Network Evolution of Cable TV

2

Ben Yang

16

Fiber + Coax Solution

4

Yanshan Feng

 

Site Inspection of China Cable Operators


Listen to our successful customer story in Shijiazhuang and Tianjin and learn from their best practical experience.