Q:

What language Luster support?

A:

So far, English,Spanish, Japanese, Simplified Chinese and Traditional Chinese.

Q:

How to transfer inspection data to ERP system?

A:

Luster's Grand Master of Quality Management (GMQM) system can seamlessly integrate Luster inspection system to ERP system (More info about GMQM system please contact).

Q:

How to setup inspection template?

A:

Inspection template is the definitions of inspection criteria for quality assurance. You need to setup template by inputting parameters such as thresholds, image data and reference image etc..

Q:

Can Luster's inspection system inspect high-reflective printed materials?

A:

Yes, with Luster's self-developed imaging system and light source, all high-reflective materials such as gold and silver paperboard, stamping materials, laser materials and holographic materials can be effectively inspected to achieve real 100% printing quality inspection.

Q:

How to upgrade Luster inspection system?

A:

1. Luster provides long-distance software support, upgrade and trouble-shooting. All you need to do is get internet connection to our system.
2. You can also get the version number from the startup page of the inspectionsoftware, contact us or your local dealer/distributor for upgrading options.

Q:

How to define the threshold of each defect?

A:

Here are two categories in threshold definition: area and contract. The inspection gets more sensitive if the numberof threshold gets lower, vice versa.

Q:

How do you provide after-sale services?

A:

For the best services of our precious customers, Luster aim to build a worldwide marketing and customer service network for local support. You can find our dealer/distributor in Singapore and Thailand to cover Southeast Asia, Korea, Germany and Spain so far.

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